How to shop at Best Buy in your local area (2024)

By Best Buy September 12, 2023

How to shop at Best Buy in your local area (1)

We’re focused on providing a seamless shopping experience for our customers, no matter where or how they shop—in-store, online or, most often, a combination.

Everyone has different needs and preferences when they shop, especially for technology, which is why we have a variety of different experiences customers can take advantage of while shopping or looking for expert advice.

What does this mean exactly? For our stores, it means there’s no longer a “one size fits all” approach for every customer or community. We know many of our customers are at different points in their shopping journey, value different things when it comes to their tech and shop across multiple Best Buy locations in their area.

All of our different store experiences in your local area work together to bring you the best possible holistic shopping experience, whether you’re looking for inspiration, open-box deals or just need a new phone charger.

Here’s how:

Looking to discover, learn and play? Visit a Best Buy Experience Store.

We now have around 50 Experience Stores across the country that serve as the ultimate destination for trying out the latest tech in the most inspirational way possible. These stores carry the brands you love and expect from us, plus:

  • Immersive demo areas where you can see and hear the newest technology in action. Gain inspiration to incorporate into your everyday life like how to set up your own ultimate home theater experience or how to create the most products.
  • In-store experiences featuring our newest categories like electric transportation, health and wellness, outdoor living, electric power tools and more, where you can personally see and touch the variety of options to help make a more informed decision that’s just right for you.
  • An expanded selection of premium products within audio, home theater and luxury appliances that will elevate the spaces in your home where you spend the most time.
  • Expanded Geek Squad space for your tech needs where our Agents can help diagnose problems, make repairs and help you find solutions to some of the most complex technology-related issues.
  • Get your purchase with ease and speed thanks to larger in-store pickup areas. Plus, take advantage of our 24/7 pickup lockers. Your order can be safely and securely stored in a pickup locker until you’re ready to grab it – any time day or night.

Find a Best Buy Experience Store to visit.

Looking for clearance and open-box deals? Visit a Best Buy Outlet.

There are 20 dedicated Best Buy Outlet stores that offer a wide assortment of discounted products from the categories and brands you love, including large and small appliances, televisions, laptops, tablets, gaming products, mobile phones and more. Our new Outlet stores also have a Geek Squad area where you can get the support you need on your tech.

Anyone can shop Best Buy Outlets online at and have small products, like laptops and tablets, shipped directly to your home.

Find a Best Buy Outlet store to visit.

Shop at a traditional Best Buy store

There are hundreds of traditional Best Buy stores across the country. These include a curated selection of the products and brands you’ve come to love and expect from us. And of course, our expert Blue Shirts and Geek Squad Agents are there, standing by to help you with your tech, every step of the way.

You can also always find thousands of tech and tech-related products on and have them shipped directly to your home, to a nearby store, or to a designated pick-up location that works best for you.

Find a Best Buy store near you.

Shopping online and need advice? Connect with our experts in the Best Buy Virtual Store.

The Best Buy Virtual Store has hundreds of Blue Shirt experts ready to answer your questions and help you shop. It’s easy, all you have to do is connect with one of our tech experts via chat, video or audio call on or through the Best Buy App.

Our team of specially-trained experts, many of whom work inside a 40,000 square foot studio-like space, can give you personalized advice, live product demonstrations, show how accessories interact and more.

For example, you can connect with one of our photography experts who can help you see how a photo would look through various lens options, as well as the right accessories. Or connect with an expert and learn more about wearable tech like a smartwatch, walk through the ins and outs of your mobile phone and provider, get a fitness product demonstration and more.

Connect with an expert today in the Virtual Store – right from your home, or anywhere.

How to shop at Best Buy in your local area (2024)


How to shop at Best Buy in your local area? ›

During checkout, choose Store Pickup and select your store. We'll show you an estimated pickup date. Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation) Bring your ID, credit card and order number to the store and pick up your items.

Can you order something from Best Buy in store? ›

During checkout, choose Store Pickup and select your store. We'll show you an estimated pickup date. Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation) Bring your ID, credit card and order number to the store and pick up your items.

How do I pick up Best Buy in one hour? ›

We offer one-hour pickup* for most items, free shipping to stores, and other fast and easy ways to get your order. Look for the “Store Pickup” option in checkout. You'll receive an email when your order is ready. Go in the store to the Store Pickup desk where your order will be waiting.

What time are Best Buy orders ready for pickup? ›

We strive to have orders ready in an hour. If it has been over an hour since your order was placed, start by checking your junk mail folders. If there is no email, log in to or our mobile app to check order status.

Is it good to order from Best Buy? ›

97%would recommend to a friend. The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged).

Can you pay Best Buy in the store? ›

You can pay your credit card bill by cash or check in any Best Buy store. You also can pay online, by phone, or by mail.

Do you need ID for Best Buy pickup? ›

Contactless Curbside Pickup

You'll receive an email when your order is ready. Get ready, get set: Your confirmation email will include instructions on where to park and how to let us know you've arrived. Make sure you have you photo ID and credit card you used for your order.

What does curbside pickup mean? ›

What is Curbside Pickup? In its basic form, curbside pickup is placing an order online — via web or mobile — and then driving to the store to pick it up. Sometimes this means parking, going inside the store, and waiting in a “mobile order” or “online order” queue.

How many hours is full time Best Buy? ›

On average you can expect to work 8-9 hours as full times or 5.5-7 hours part time. Hours are dependent on weekly allotted budget or how well your sales numbers are.

Can someone else pick up your Best Buy order? ›

Yes you can have someone else pick up for you.

What does order ready for pickup mean? ›

OK, “ready for pick-up" means just that. They have the package and it is back at the PO waiting for you to go get it.

Who does Best Buy ship with? ›

We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use Best Buy employees or these other carriers to ship items: OnTrac, Lone Star Overnight (LSO), Deliv, Shipt, and Roadie.

Who is Best Buy's main competitor? ›

Top 7 Alternatives & Competitors
  • 1,262. 720. 48.5M. -1.5% 1.4. ...
  • 1,240. 479. 49.34M. -6.82% 1.5. ...
  • 382. 128.55M. -6.3% 3.4. ...
  • 2,254. 887. 29.72M. -15.44% ...
  • 1,112. 378. 54.1M. +8.82% ...
  • Category Rank: Retail. 419.15M. +0.12% 4.1. ...
  • 2,725. 645. 24.96M. -13.33%

What is Best Buy struggling with? ›

The Richfield, Minnesota-based retailer has struggled with declining sales in recent years following the pandemic-era bump when consumers opened their wallets to upgrade their electronics and home appliances. Shoppers have since hit pause on those purchases, returning to pre-pandemic behaviors.

Can you schedule a delivery from Best Buy? ›

Special Order Delivery

An agent will call you in 2–7 business days to schedule your delivery. Please make sure the phone number you provide during checkout is correct so we can properly schedule your delivery date.

Does Best Buy deliver pre orders? ›

1-2 of 2 Answers

I've pre ordered more items from Best Buy than I can possibly mention, they usually are delivered the day before if not day of release.

Can I exchange an online order in store Best Buy? ›

You may return any item purchased on at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.


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